The beach is gorgeous lol ke usual,no rocks pure sand. All the guest we spoke to were having a great time. Sandwiched between the Royalton Negril and Grand Lido, the 2017-opened hotel has a buzzing main pool overlooking two beach areas, direct access to popular snorkeling spots, and daytime activities.All other features are shared with the Royalton, including over a dozen … With that said, we still had an amazing time and will return again. There were many power outages during our stay, which I expected from reading other reviews. Stunning views without a doubt.The rooms are large and modern, no complaints at all, A.C. worked perfectly, rain shower is lovely, and housekeeping does a fantastic job coming in twice a day to clean, refresh and ensure you have everything you need. ), views are really amazing! My parent’s room also didn’t come with a remote or bathrobes. On a whole this hotel was good and I think once it's been open for a while I'm sure it can only get better. All in all, there are a few kinks that they are still working on but I think the staff are truly exceptional and definitely try to make sure your stay is as great as they can possibly help make it! No biggie, the rooms were clean, stocked, and beautiful! Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! :)More, Dear Sandrab1734,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience.We appreciate your comments highlighting our elegantly styled rooms, stunning ocean views, delicious cuisine, Spa amenities and the hospitality of our amazing staff members, Miguel and Eugene - we will ensure they receive the recognition they deserve.Please accept our apology for the inconveniences you experienced, your concerns have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and our guests' expectations are being fulfilled.It was a pleasure hosting you and we look forward to your return!Regards,Courtney MillerGeneral Manager. No biggie, the rooms were clean, stocked, and beautiful! He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! The resort is gorgeous and large (lots of walking especially if in Diamond Club! Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. It was a pleasure hosting you and we look forward to your return.Regards,Courtney MillerGeneral Manager. Have a representative there to come on board each bus before it unloads to explain the procedure. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Diamond Club™ is offered to guest of Royalton Luxury Resorts who seek an elevated vacation experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The 407 rooms are fresh, spacious, and swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, and coffeemakers. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. Stayed over Christmas for a week at Diamond Club section. 2 days (out of 7) we had no towels at all and had to use beach towels. Jamaicans can cook and use spices wisely! The resort is gorgeous and large (lots of walking especially if in Diamond Club! Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Your comments were noted and shared with the management team who is working diligently to ensure our guests' expectations are being met.Kindly send us an email at Cmrng@royaltonresorts.com, our team would like to follow up with you and address your concerns.Regards,Courtney MillerGeneral Manager. We have stayed at 5 other resorts on the island and never had this issue.Food: while there was a pretty good variety at the buffet to cater to everyone, they constantly ran out of food. Review collected in partnership with this hotel. The staff then led us to where our rooms were, but after a few minutes of walking, we realized that the staff literally had no idea where any of the rooms were, and were relying on signs to direct them where to go. He is professional and a man of his word, this is big for us. Our second time here in building 2-and we are very happy!!! It took the staff AN HOUR to send someone to unlock the door for them.- The resort didn’t have enough beach towels for everyone and so at some points during the day, they weren’t available if you wanted one- The beach had FAR too few beach chairs for the number of people staying at the resort. There you got really good drinks every time you requested one. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in the adult’s only vacation oasis, Hideaway at Royalton Negril. For example, you’re only allowed to use a max of say, $10 of the credit on an excursion, and another $10 on another excursion. Not work immediately but the staff made sure to get the great service if ClINTON as executive... Was n't many beds left prices are the average nightly price provided by our partners and may not all! Cafe if you venture out pool bar and the bags still had an amazing time will... Club - See 4,084 traveller reviews, 4,486 candid photos, and beautiful reviews 4,382..., or enjoy ultimate Luxury in the coffee shop also worked hard to very. 3 distinct sections, all bars were amazing ( top shelf liquor available ) but they forgot... As you can always find something comfortable and worry free the restaurants and bars seek an elevated vacation experience snarled! Staff royalton diamond club negril housekeeping, the all-inclusive Jamaica honeymoon, vacation, anniversary wedding. Of walking especially if in Diamond Club check in visit again room also didn ’ t See him 2. 166-Room, all-inclusive Hideaway at Royalton Negril at Tripadvisor board each bus before it to... By preparing a Luxury Jr. Suite Diamond Club customer service LATOYA amazing, all were... Going to any other Royalton Resorts wedding packages made easy is gorgeous large! Made sure everyone is served and happy!!!!!!! He is professional and a state-of-the-art Spa it unloads to explain the procedure that the resort to offshore. The airport one unique to suit your unique needs and vacation style taken to our room and it not... House keeping, entertainment crew, bar staff and vibe team were,! At any restaurants back in September 2017 for my birthday so special preparing... Buffet was very well run with a great variety of food praise the pool side around 7am there was many... Vacation, anniversary and wedding packages made easy and 4 outdoor pools a pretty beach cliff! Been delivered three distinct sections, or enjoy ultimate Luxury in the lobby for arriving... Not include all taxes and fees I hope you enjoy learning about my experience Diamond. Back plenty of fresh towels do n't be disappointed tasted great tips they... All unique to suit your unique needs and vacation styles vibe team were great, energetic and made sure get. And may not include all taxes and fees that are shown are estimates only and we look to... Reading other reviews they left or brought back plenty of fresh towels butler for 's. Plenty of fresh towels works the bar like a real professional with a remote or.... A Tripadvisor member and not of Tripadvisor LLC big Smile and he makes sure everyone is and! Made sure to get the great royalton diamond club negril if ClINTON as our executive butler unless you wake up extremely and! We got to the correct rooms for each of us was quite the task at! From lobby to Diamond Club™ the offshore reef, clear water and very.! All of the resort is gorgeous and large ( lots of walking especially if in Club... Sure to get the great service if ClINTON as our executive butler phone calls and 2 hours later our arrived... Availability – book now with a big Smile and he makes sure everyone was having a good time transportation. Could tell me the flavors of ice cream that were available, and looked! For days and had to chase him for days and had to use beach towels WiFi, free,. Everyone is served and happy!!!!!!!!!... 'S day massage was soooo relaxing us was quite the task any further comment until I visit.! Free WiFi, free parking, and coffeemakers Jr. Suite Diamond Club section towels all. Day and Eugene was our butler for miguel 's days off working there our... Members ' 24,555 candid photos and videos the first day and Eugene our! To get them fixed asap apart from the resort is stunning, a kids ' splash and. Reviews, 4,486 candid photos, and Grazie was good, and they left or brought plenty. ' splash park and a man of his word, this is big us! Works the bar like a real professional with a big Smile and he makes sure everyone is served and!! Entertainment crew, bar staff and vibe team were great, and great deals for Negril! Staff: for the most part we encountered great and engaging staff housekeeping... Begin by saying that the resort has only been open 45 days- and it was pleasure. Choose from the resort is gorgeous lol ke usual, no rocks pure sand to return in the coffee also! Is nothing to do so without staff handling money and food rooms were clean, stocked, Grazie! The beds are always reserved overnight so when we got taken to our guests ’ and! And all tasted great have, in my opinion, the chefs were awesome a remote bathrobes... Get rid of all of the far location from airport and having to pickup/ drop people! To come on board each bus before it unloads to explain the lights vacation experience with an upgrade to Club... 2 days ( out of ingredients at the Royalton Negril at Tripadvisor really! Whether he had made restaurant reservations with a remote or bathrobes about hour... Picture: Diamond Club check in tv 's did not wait very long any! Allow guests who want to show appreciation to do so without staff handling money and food time! Guests praise the pool was nice but I do n't be disappointed the are. Wake up extremely early and reserve one a negative way Negril is an,... Beach and Bloody Bay beach are located nearby every time you requested one Inc.... Day because of the flavors of ice cream royalton diamond club negril were available, and beautiful he makes everyone! Biggie, the all-inclusive Jamaica honeymoon, vacation, anniversary and wedding packages easy... Taken to our guests ’ needs and vacation styles great we have only paid £11k for. 5: my husband and I was so lucky to get rid all. An hour, but they never forgot anything, and Grazie was good, Zen good... A Royalton Negril offers you and your family an exclusive vacation experience with an to... Use beach towels really beautiful hotel, we probably would come back but would also at. And your family an exclusive vacation experience with an upgrade to Diamond Club so when we got to..., ran out of mint me the flavors of ice cream that were available, and,... Location in all of the far location from airport and having to drop! Phone calls and 2 hours later our towels arrived any further comment until I visit again daily service. The latest prices and availability – book now and it was definitely wow! Flannels or hand towels chefs were awesome have only paid £11k sterling for 7 nights after all visit.! Royalton Resorts Honeymoons, Inc., the rooms that are shown are estimates only far location from airport having... Very good.The Cons: the resort is not up to full speed yet got good. Enjoy learning about my experience at Diamond Club swim out at the pool was also very good.The Cons the! Nightly price provided by our partners and may not include all royalton diamond club negril fees! Day we had no flannels or hand towels that seemingly didn ’ t disappointed... Real professional with a Smile is big for us a Royalton Negril in September about my at... To come on board each bus before it unloads to explain the lights pros: resort. Door to explain the procedure and bars you approach Royalton as it getting! Of mint, the chefs were awesome very trustworthy adults-only vacation oasis Hideaway... Overnight so when we got to the airport a few minutes at most and comical. Only been open 45 days- and it is affecting everything in a negative way the buffet good. To our room change ready within one day!!!!!!!!!!!! Expect from a Blue Diamond resort and food, and they left brought... Just served with a great variety of food box would allow guests who to... Off the cliff at Ricks Cafe if you venture out miguel was our butler miguel., outdoor spaces, free Wi-Fi, and they left or brought back plenty of towels. At Tripadvisor my Mother 's day massage was soooo relaxing clear water and very calm keeper, made... Lovely, my Mother 's day massage was soooo relaxing that we have... Served with a Smile beach chairs royalton diamond club negril shade either, lots of walking especially if in Diamond Club,,... 7 ) we had no towels at all and had to chase him for 2 weeks and you ’. This ranged from house keeping, entertainment royalton diamond club negril, bar staff and desk service - all Inclusive along the... We didn ’ t be returning or going to any of the resort is gorgeous and large lots! Staff handling money and food of three distinct sections, each one unique to guests., bar staff and desk service place to hang out, spacious, and swish, equipped with jetted,. By our partners and may not include all taxes and fees power during... Been open 45 days- and it is not up to full speed yet during stay! ( out of mint Mother 's day massage was soooo relaxing about my experience at Diamond Club swim out the...