color: #AC4D09; } Our travel experts are on hand to help you book your next holiday. } Let’s get started. } } margin-left: auto; } max-width: 830px; We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. The warning comes after many countries around the world closed borders or placed extra restrictions on arrivals. padding-top: 20px; Airlines rushed to amend flight schedules and bookings as countries around the … Virgin Holidays has committed to paying £203m ($266m) to all customers whose package holidays were cancelled due to COVID-19 after hundreds of complaints were made over delayed payments. text-align: left; display: none !important; color: #36424A; .covid-footer { justify-content: center; for "breaking the law" by failing to refund passengers. #block-views-vah-google-dart-ads-block, .paragraphs-item-html-content, .paragraphs-item-tabs { vertical-align: top; .copy-header { text-decoration-line: underline!important; We will try to respond to your email within 24 hours. color: #686868; width: 45px; } margin-top: 0px; font-weight: 800; .header-link img { .paragraphs-item-html-content, #content { -ms-flex-direction: row; button.promo-box:hover { .title-copy { } Virgin Australia Holidays COVID-19 (Coronavirus) Updates. COVID-19 Insurance will not be included for departures post March 2021. Virgin Atlantic flies only long-haul international routes and suspended flights in April due to the coronavirus pandemic. padding-bottom: 14px; -webkit-box-pack: justify; .block { /*-->*/ } -webkit-box-direction: normal; } Is my holiday still going ahead as planned? We also must consider the continued restrictions in many of the destinations we fly to. .left { Virgin Holidays. list-style: none; } Virgin Australia Holidays will be in contact if you hold a Virgin Australia Holidays Credit Voucher and provide details about how to redeem a Future Flight Credit soon. .title h1 { } Future Flight Credits will be available for use on any Virgin Australia flight from 22 October 2020. letter-spacing: 0px; body.node-type-page #main-wrapper { text-transform: none; font-size: 20px; } Your rights under the Australian Consumer Law and any law applicable to your booking are not extinguished by the administration. This can be arranged whilst rebooking or afterwards in Manage my booking. If you have tested positive for COVID-19 or show any symptoms, you must not travel and must notify us immediately. color: #AC4D09; position: absolute; } color: #686868; .warning-orange { .warning-orange h2 { More information about being a creditor can be found here: www.deloitte.com/au/virgin and you can contact the administrator by email with any questions you have about being a creditor using this email address: virgincustomers@deloitte.com.au. margin-right: 10px; } font-size: 15px; height: auto; The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry. Coronavirus: Branson defers Virgin brand payments. To finalise the amendment, one of our customer advisors will phone you. td { @media screen and (max-width: 414px){ We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. width: 20px; justify-content: center !important; text-decoration: none !important; The administrator has arranged for impacted customers to be provided with a conditional credit which enables customers who want to use the value of their original booking to travel on a Virgin Australia flight during the administration period. } Due to the ongoing impact of COVID-19 and travel restrictions, we will be closing the VA Holidays business from 31 October, 2020. content: "|"; border-radius: 4px; If you hold an existing booking with Virgin Australia Holidays, we want to assure you that Virgin Australia and our partners will continue to honour existing Virgin Australia Holidays bookings. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. } Virgin Australia Holidays will be in contact if you hold a Virgin Australia Holidays Credit Voucher and we will provide details about how to redeem a Future Flight Credit soon. overflow: auto; Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. font-size: 12px; If your booking was made after 21 April 2020. div#table-wrapper { .section a { } margin-left: 10px; We appreciate your understanding. .promo-section { padding-left: 5px; What travel agents including TUI, First Choice and Virgin Holidays say about going on holiday amid coronavirus outbreak PA reporters & Victoria Jones 05/03/2020 font-weight: 500; text-transform: none; If you booked before 20 April 2020 for travel until 31 January 2021 and you no longer wish to or are unable to travel you may cancel your booking (at no fee). font-weight: 600; We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. font-weight: 800; If you made a booking on or prior to 21 April 2020 and cancel your booking, of if you hold a Virgin Australia Holidays Credit Voucher, you will have the ability to use those travel credits on Virgin Australia flights in line with Virgin Australia’s Future Flight Credit policy. If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months. text-align: left; margin-block-start: 13px; color: #512698 !important; text-decoration: none; We are pleased to advise that Velocity Points will still be earned on completion of your booking. -webkit-box-direction: normal; margin-left: auto; Also loved the honeymoon service they offer, with the link for those looking to donate to it. padding: 20px 1px; } } } white-space: nowrap } "@type": "ContactPoint", display: -webkit-box; But ATOL protection does not apply to all holiday and travel services listed on this website. padding: 1em 0; img { height: 20px; "contactType": "customer service" In the event you elected to retain your conditional credit but are subsequently required to submit a proof of debt claim, the administrator will advise of this requirement at that point in time. background-repeat: no-repeat !important; width: 75vw; ... Covid-19 Travel hub Flight cancellations and changes to our schedule Latest travel news Virgin Holidays and Virgin Atlantic are among the travel companies slammed by consumer group Which? top: 0; text-align: right; Drivers between 21 and 24 Please note that if your proof of debt claim is accepted by the administrator, you will not be able to use your conditional credit. .header-nav{ font-size: 15px; padding-top: 0px !important; width: 264px; } margin-right: auto; text-align: left; font-size: 20px; .schedule-table { width: auto; color: #36424a; h2 { Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. Save 10% on select domestic and international flights. Looking for inspiration? If your booking was made before 21 April 2020. text-transform: none; Virgin Media’s Update on Covid-19. border-radius: 4px; LoveHolidays, one of the UK’s biggest online travel agents, has been ordered to refund £18m to more than 40,000 customers after their trips were cancelled due to the coronavirus outbreak. margin-left: auto; letter-spacing: 0px!important; } if the voucher expires on 15 May 2020, the new expiry date will be 15 November 2020. } Domestic travel. Earn travel credits when you spend $20,000 or more on eligible flights padding:11px 15px; color: #AC4D09; } .warning-box { } margin-left: 10px; } } For holidays affected by Covid-19, please log in to Manage my booking to view your options. If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31st December 2022. div#why { Last updated: 12 January 2021. However, please note that some fare inclusions are currently varied as a result of the COVID-19 pandemic, including the onboard catering offering. margin-top: 0px !important; TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD Unfortunately due to the Virgin Australia business entering voluntary administration, our ability to provide refunds or credits on products other than Virgin Australia flights is impacted. padding-bottom: 56.25%; Do check before you book and regularly before you travel for updates as the advice can change. padding: 20px; But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. .covid-footer { Coronavirus: Virgin Atlantic asks staff to take eight weeks of unpaid leave. max-width: 95%; Explore our destinations and holiday types and save your faves to your very own Wishlist. height: auto; If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. If your holiday is impacted by the ongoing restrictions, we will notify you at least 21 days before your travel date. } border-bottom: 2px solid #F8F8F8; height: 50px; } [CDATA[/* >