If you were there recently, like the last month, I would appreciate your insights. We have been disappointed when an “Adults Only” resort shares restaurants with a family resort and do not tell you that until you are there. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. We’ve reserved: LUXURY PRESIDENTIAL 1 BEDROOM SUITE OCEAN VIEW, but it does not appear to be in the Diamond Section. Our team at PlayaDelCarmen.com get preferred rates at this hotel! Regards Darren. Private check-in and check-out, exclusive lounge, 24 hour concierge service, upgraded bar and room service menu, and more. We also have discounted tours available online, you can see a full list here. Hi Sarah, my fiancee and I are staying at the Royalton for 10 days. HI SARA a quick question the two bedroom luxury presidential swim out is that an ocean view and what sections are they in and how are the room set ups tnx. YES, the 2 bedroom suites are all at the beachfront of the U buildings, ocean front. Just came across your blog here and found it very helpful! The thing with all these new hotels popping up in the Riviera Maya is that they are removing jungle, mangrove and natural eco-systems in order to build. The hotel is located south of Cancun airport, along the highway that connects Cancun, Riviera Maya and Tulum. We would like a nice beach, spa, shopping one day entertainment, and all inclusive. Sarah, Hi, just curious about the Babysitting services. Sarah. Could you help? They also have this trip on a regular basis and it also leaves from the beach. Please let me know if you have any other questions at all. If you have any further questions regarding this hotel or would like to get the best deal, perks, and discounts for The Royalton Riviera Cancun, please reach out to me via customercare@playadelcarmen.com. It can’t hurt. Interested in a wedding? And yes, both hotels were built from scratch, so the overall vibe does have the ‘new’ feel to it. We’re planning on booking the Luxury Junior Suite Swim Out – Diamond Club and were wondering if 1) Having the Swim Out is actually worth it compared to the 11 larger pools around and how frequently would you say its shared with your neighbors? hi Sarah just returned from our anniversary trip. It facing the mangroves please Near to the lifts Amd near the adult only pools thank you! If you are extremely worried about this issue, I would recommend paying the upgrade to the ocean view rooms. We have been seaweed-free for well over a year now, so the water is back to normal. With age-appropriate activities, a stay at Royalton Luxury Resorts means more fun for everyone in your family. You know i could have saved you a bundle!! My family and I are heading to the Royalton in June 2017. Will that be facing the ocean? Hi Maria, no as far as I’m aware it’s all included. I will have one of our travel specialists get in touch to help point you in the right direction for your family vacation. When the temperature drops in the wintertime ( November-spring) they go somewhere else. Plus, we can help you organize your destination wedding with incredible group pricing . Is there two Royalton hotels in Mexico? If you prefer that someone contacts you, just let me know! Check prices, photos and reviews. I have never stayed at a Royalton property before and am a little apprehensive. Your expert tour guide will take care of all the logistics and will be on hand should you need anything else. Oh one more question! You should contact the hotel prior to arrival (1-888-774-0040) and mention it is your birthday and ask for an upgrade. I’m planning on visiting Royalton Riviera in Mid-August and have a few questions since I have never been to an all inclusive resort. But, if your brain is programmed to expect crystal clear water, change it now to avoid disappointment and we can help with that. We hope to receive you again for another excellent vacation.Luxury RegardsMauricio ZarateGeneral Director. Will we have access to the Hideaway? The Presidential 1BR Swim Out OV, is a fabulous room located in the Hideaway section, which means there will not be kids running around your swim up pool. My email is sarah@playadelcarmen.com and I would be happy to help you and would love to help with the wedding planning as well. We did head to the Mexican restaurant one night and I have to say, the food was amazing. The rooms are in wings from one to nine. I won’t get into how wrong this is here – please read post ‘how not to be an #AssOnVacation’. Mosquitos are apparent all year around but in the jungle especially during rainy season, you will be fine staying in your hotel. We can definitely help with excursions, you can see our list of tours available here, or get in touch with our travel specialists Hope this helps, happy birthday and have a fabulous vacation! Great food though. The water slide area does have smaller slides that are appropriate for toddlers. Turn down service happened 3 nights on 6. If you have any questions on a specific tour, feel free to ask. The hotel will have to honor the room category you booked. The seaweed comes and goes with the storms. The Hideaway at the Royalton is definitely along the line of all of the hotels you have mentioned. I personally love Selvatica. My name and daniel and I’m making a trip there in Aug so, I want to know is, how is the night life and where would u recomend I go? So we just booked a 7 day stay at the hideaway. Trusting that you will give us another opportunity to welcoming you back to the Royalton Riviera Cancun. I am a big snorkeler and love the ocean/beach. Right outside the sports bar located near the lobby area. So my very first stay was at The Camino Real in Cancun. Hello Sarah! The hotel has a sign out front next to the Bellboys with the official taxi rates not only to Cancun but the entire area. Nice pools and rooms. The one that is totally worth buying there are the catamaran tour. They are owned by the same company that owns the Royalton hotel (and a few other companies including the Canadian tour operator, Sunwing). so here is my Royalton Riviera Cancun Review and the full scoop . One of our fabulous Travel Specialists will be in touch with you, shortly. Let me know if you have any other questions and have a great vacation! Did you have a chance to view this room? We will be with our two daughters as we are celebrating our 50 wedding anniversary. I hope one day the whole coastline is restored to that beautiful blue inviting water. Would you recommend a swim out room instead? One of our awesome Travel Specialists will contact you shortly to answer any questions you have on The Royalton. Really depends on whether or not you are looking for a kids club that can accommodate kids that age (there are a couple of hotels that can accommodate). As my wife can still get very tired there may be times she will not want to leave the room so I wanted a room where the sun would be on the terrace so she can still relax in the sun which she has missed over the years and loves! Trip Review: Royalton Riviera Cancun Resort. Now I am wondering if there will be enough sleeping space for 4 of us? Sarah. It is open daily from 6pm to 2am and offers 50 slot machines, roulette, and blackjack. Our hesitation is having to share the swim out pool with your neighbors and whether or not it is really worth the money. Hi Sarah. Once you get to the hotel, take a minute and get a drink to help you through the check-in process . Hi Sarah, My husband and I are planning to book a trip to the Royalton is May for our 30th anniversary. However, one of our expert Travel Specialists will be in touch with you shortly to discuss this booking further with you. A more economical option would be a private transfer in a van which would cost much less and can fit up to 9 people. Dear janciepaullWe have read all your comments about your stay at Royalton Riviera CancunFor sure this is not the level of service we strive to provide to our guests and it is your feedback which allows us to fix the issues occurred. I’d advise you contact the hotel directly to ask them (if possible) if they can position you in a room best suited to your wants and needs. Any tips on getting the best deal? You’ve made it clear that it isn’t good practice to reserve beach spots. - See 14 461 traveller reviews, 13,620 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Also, what specific amenities are provided in the Diamond club pool section which are not included in the regular section? Many Thanks in advance. How many beds? You’re going to have an amazing trip! We are currently booked as diamond Club but am reconsidering based on the location of the DC area and lack of amenities that it provides. Xcaret is available daily and you can get discounts by booking in advance that you do not get when booking last minute. Worst experience ever!!! For the more tech savvy, there’s Wi-Fi in the room as well as the variety of video games for endless entertain. Would you recommend a different resort area in Mexico? Insulated cups are always a great idea, but the Royalton does have thick plastic cups (versus the disposable ones). Hi. Nice pools and rooms. What kind of excursions would you recommend? Hi! We have not booked yet so I would love to see what you can do for us…. Thank you , Hi Anna, Thanks for reaching out. i am planing to go to Royalton Rivera Cancun Presidential 1 Bedroom Suite Diamond Club , my question is do they have oceanfront rooms ? Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. It is our 25th wedding anniversary and I had dreamed of looking out over the ocean, now I seem to understand that I will have to look to the right or left… is this so? Hi Sarah, I will be staying at the Royalton on September and I am looking to have the rest of my family join me. I have been on most of them… I know, tough life! I would appreciate any input you have! Lastly do you think the restaurants will have waits on the earlier side..we will probably have dinner between 5-6. Hi Sarah. We cannot arrange upgrades unless the package was booked through us and the hotel has not released pricing yet for 2018 upgrades. All water served on site will also be filtered, as will the water used to make, coffee, wash vegetables etc. Hey Ron, October is rainy season, so yes, expect the forecast to say rain every day. If you want something with more adrenaline, I would try the Selvatica Gimme All. We are still in the improvement stages, many of which are based on customer feedback and the overall performance since we opened. In the meantime, if you have any pressing questions be sure to get in touch with us via customercare@playadelcarmen.com…we will be in touch. We reserved a Junior Suite with an ocean view. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. If you were there recently, like the last month, I would appreciate your insights. See prices on our Rivierea Maya Weddings Packages post. It would be my recommendation for a family getaway or reunion. We get anxious literally every time we book a hotel that we haven’t been to before. Hey Erica, WOW congratulations on your anniversary! Thanks. It does have a nominal cost but check it out! Let’s help you find EXACTLY what you are looking for! We are spending a lot of money and I don’t want our family time to be ruined by this. (We live in different countries from each other). The Hideaway at Royalton has rooms that are mangrove view along with ocean view and swim-outs. I hope that helps. They have an incredible spa. Since I am a frequent visitor to this area and also helping my future sister in law trying to plan her wedding “ somewhere” there next year, I would love to have your contact information. Great site, awesome information. Hey Nancy, You will love the Royalton resort! Hope this helps! Hey Claire, we sure can. We are glad to learn how much you have enjoyed your stay at Royalton Riviera Cancun and that our facilities and service were up to your expectations. I really want to stay at a resort that has pristine water and beaches. So we did feel a little let down by our uk tour operater for not giving full details. We stayed at Now Saphire last year and walked to town, I am realizing we will not be able to do that from here. The odds of getting attacked and killed by a shark are 1 in 3,748,067. Hope that helps. I was wondering if it would be better to wait until November to go? Yes on the dates you’ve chosen the average Spring Break visitors to Cancun is 2.1 million. I happened to reserve this trip on a “big name” website which I have never done. If you need help with tours or airport transportation, I will be happy to assist. Your room is Ocean View, which means you will be able to see the ocean from your swim out by turning left or right, depending on which building you are. I’m looking into selecting our room prior to our arrival and paying 70$ USD. Hi there! There will be three families. Let me know if this makes sense and have a lovely time! We may even be able to package the hotel and flight. It’s right on a palm-backed beach that curves gently around a reef. We had a great time until our last full day when my cell phone and all of my daughter’s spending money was stolen from our room. Well, swim-up bars, sports bar, mini-bar, beach bars AND they have wine tasting and tequila tasting. The rooms are provided with bottled water so that you do not drink from the tap. I looked at the weather and noticed that it says it is supposed to rain every day pretty much in October. Yes, most restaurants open around that time. Most tours will pick up here, but there is nothing around the resort. The main difference is the location of the tub within the room and of course, your category will be in the area that is towards the ocean and have a large jacuzzi tub on the terrace. p.s. We have abooked a diamond club ocean view swim out room, will we be happy with this? To be honest, as you drive up the very long drive, it’s unimpressive and actually looks penitentiary-like. You need to contact your point of purchase, OR you can contact the hotel directly. Can you tell me more a private transfer in a van which would cost much less than taxi. Recently back from you Royalton Punta Cana had a grate experience Eva and Jose hide away management was excellent and helped a a lot on our trip hideaway pool bar staff excellent service from:dolores,Juan,Francisco.pool concertgorge:Gabriel and Raphael were also great Danny was great deserving and helping us all day also shout out to Edwin marria embalia Elouise Charlie also vibeteen alturo cresco tuti fruity was the best thanks to all the staff that helped us hope we see you all again. My husband and I would like to take the wedding party on a private catamaran tour. The first has an enormous swimming pool in the center as well as the chapel area, used for weddings. please email for phone number. We have reached out to you through your email to provide you with further information on availability and rates. Have a great vacation and let me know if you have any other doubts. To big for our liking. Keep in mind the time of year for travelling. Royalton Riviera Cancun - All Inclusive Riviera Maya Royalton Luxury Resorts are the new generation of 5-star resorts offering the ultimate in all inclusive vacations. Thanks for reaching out. Hope the mosquito situation will die down a bit in November. However, I don’t remember this being an issue, but I was always in the room with doors closed and AC on. A couple of questions though, please. Well worth it. Your best option if you want to upgrade to Diamond Club is either directly with the tour operator where you purchased the package, OR directly with the resort. Hi Sarah, Firstly thank you for your blog it was so informative. Management could make the trip more enjoyable by somehow finding out something about the guest and matching them up with part of the resort that fits them.About the trip from the airport to the resort. Now that the guests are taken care of, here is the info for your wedding! We are beach peoples, so by your experience which building would you recommend. 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