It took the staff AN HOUR to send someone to unlock the door for them.- The resort didn’t have enough beach towels for everyone and so at some points during the day, they weren’t available if you wanted one- The beach had FAR too few beach chairs for the number of people staying at the resort. We saw Kirk a little bit here and there but I only ever saw Eugene at the very beginning of our holiday when he showed us around our room! Their was no Diet Coke or any other mixes available for the majority of our stay. We are so lucky to have him once again taking care of us. A discreet tipping box would allow guests who want to show appreciation to do so without staff handling money and food! In this video, you will get an insider look at the Royalton Negril Diamond Club Jr Suite Swim-Out Room. Amazing Vacation Diamond Club! We did ring down the first time it happened but 2 phone calls and 2 hours later our towels arrived. We were hungry all day every day. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for what you can use for the price paid. Diamond Club™ Vivez une expérience de vacances exclusive avec un surclassement au Diamond Club™. We stayed at the Royalton 11th Dec for 2 weeks. He didn’t book us into all the restaurants either so we spoke with Kirk and cancelled all of them and went when we were ready! Kudos to all staff! Royalton Negril. This ranged from house keeping, entertainment crew, bar staff and desk service. The fitness center is a bit small, but has everything you would need for a relatively complete workout including two squat racks, treadmills, a few benches, a cable and lat pull down machine, and a separate yoga room where they held daily classes including TRX and kickboxing classes. Here it was a bit hit and miss. Lots of them looked like they didn’t want to be there which is certainly a disappointing service considering the amount we paid and were expected and told we would be made to feel “special”. Oyster Hotel Review. AMAZING Honeymoon!!!!! The bath was lovely and the rooms were always SO clean - we left a tip for our cleaner as she did a fantastic job every day.Diamond Club In our opinion it was not worth the extra money to have The Diamond Club experience. We stayed at the Royalton from 24/10/19 a 04/11/19 and the holiday certainly improved towards the end. The room in itself is beautiful, we didn’t need two beds but was definitely handy space to put clothes on. I love the Royalton hotels. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. We had never had Butler service before so asked what we could use him for - he said it was probably not what we thought and he could arrange for us to have some laundry done and book some tables for us in the A La Carte restaurants. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. Won’t be returning or going to any other Royalton resorts. We appreciate your comments highlighting the cleanliness of our resort, delicious food and the hospitality of your attentive Butler Chris who contributed positively to your stay; he will be recognized for his outstanding service. Royalton Negril; Hébergement; Diamond Club™ Relier. The beach is gorgeous lol ke usual,no rocks pure sand. Dear PaulabN9286WL,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. Our butler Chris was great who booked us our reservations for the restaurants and a special birthday celebration cake for my husband. I could go on and on but I know I’m always put off reading long reviews! We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Royalton Negril Management Team. My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. Royalton Negril - was the worst experience we’ve ever had. So basically after dinner there is nothing to do. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The pool was nice but I don't think it's big enough as it's getting busy. Ridiculous. Do not upgrade to Diamond club . This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Very strange. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for what you can use for the price paid. Dear Cooljc713,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. It is regrettable to learn that we did not exceed your expectations during your stay. Royalton Negril: Royalton diamond club Negril vacations - consultez 4 093 avis de voyageurs, 4 396 photos, les meilleures offres et comparez les prix pour Royalton Negril sur Tripadvisor. W hat a wonderful bartender and entertainer!! The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. On a whole this hotel was good and I think once it's been open for a while I'm sure it can only get better. He his a kind, considerate, hard working young man. We then called the front desk to ask for the status of our bags, and the receptionist guaranteed that they were on the way. Royalton Negril Resort and Spa: Royalton diamond club Negril vacations - consultez 4 247 avis de voyageurs, 4 532 photos, les meilleures offres et comparez les prix pour Royalton Negril … It was really disappointing. The price you found is 25% lower than this hotel's expected rate of £167/night. She had our room change ready within one day!! I love this hotel! Dear Dong124,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting your excellent stay at our resort. She then proceeded to let me know what 3 or 4 of the flavors were without pointing to any of the ice cream. Royalton Negril: Poor “Diamond Club” experience - See 4,165 traveler reviews, 4,483 candid photos, and great deals for Royalton Negril at Tripadvisor. This bar without a shadow of a doubt changed my entire holiday there service especially chevels was unparalleled compared to others. If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! We felt like royalty at the Royalton! She wasn’t interested in what we had to say, earlier on in the holiday she told my partner to have more respect and smoke at the correct smoking bins! Royalton Negril: The fabulous Royalton Diamond Club Service - See 4,145 traveller reviews, 4,465 candid photos, and great deals for Royalton Negril at Tripadvisor. Besides sugary cheap drinks - there was nothing else. Dear Nyrosebud46,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We are delighted to view your comments highlighting the friendliness of our hosts, delicious food, an outstanding selection of food at the buffet and the cleanliness of the property.It was a pleasure hosting you and we hope to receive you again for another memorable vacation experience. Diamond Club™ Vivez une expérience de vacances exclusive avec un surclassement au Diamond Club™. Dear Charlotte H,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting the hospitality of hosts mentioned in your comments; they will be acknowledged for their exceptional service, cleanliness of the resort, delicious food, and beautiful location.Please accept our sincerest apology for any inconsistent service you had received throughout your stay. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. Royalton Negril: Diamond club - See 4,141 traveller reviews, 4,464 candid photos, and great deals for Royalton Negril at Tripadvisor. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for...If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! The service at the Diamond Club pool is hit and miss - sometimes they will be coming to serve you from your bed and other days you don’t see anyone! At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. You don’t actually need to book and Eugene booked us in at 7pm when we requested 8pm if he was going to book. 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