All day dining is available at Sandy Haven Resort. I attempted to show appreciation for Andre, who stayed as our bartender, and watched as she collected all receipts and cash, including the $40 cash tip I was leaving for Andre. Absolutely ridiculous! Also we were told that kids under 12 were not allowed on property which is another reason we booked, however, the owners family had kids around the property. Book Now, Pay When You Stay! Email: Reservations Web: sandyhavenresort.com We ended up coming back to the property after 4 days because we didnt want the money to go to waste and I will not be back to Sandy Haven. The owner was made aware of the guest’s frustration and reluctantly arranged for the beach bar to. Sandy Haven Resort reviews, 000000 Negril, Jamaica. There are more places to choose from in the Negril area. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, It saddens me to leave this poor review for Sandy Haven as I have previously always enjoyed the hotel. Andre also confirmed that the tip you so graciously offered was placed in his tip jar and confirm that Ms. Chen was indeed only assisting him to reconcile his end of day work. At 9:09pm we still had not received our appetizers, let alone our meals. At no point were we informed that the property’s inadequacies would severely impact our experience. My friends and I stayed at Sandy Haven this past weekend and we truly had an unforgettable weekend. We apologize for any inconvenience this may have caused. Help others make the decision - add your opinion about the hotel Now £108 on Tripadvisor: Sandy Haven Resort, Negril. Dont get me wrong I LOVE KIDS but not while trying to escape. We’ll even let you know about secret offers and sales when you sign up to our emails. The owner would not refund our nights that we paid for. Yes, Sandy Haven Resort offers an airport shuttle for guests. At no point were we provided finger foods or drinks help us with the 2 hour wait on appetizers/ meals. Which room amenities are available at Sandy Haven Resort? Enjoy added flexibility when you choose FREE cancellation. Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. Please visit our privacy page https://www.sandyhavenresort.com/privacy-policy/ for more information. Sandy Haven Resort: Great Staycation! Rooms are very spacious and well equipped with the essentials. Sandy Haven Resort is a luxury boutique hotel located along the seven mile beach in Negril, Jamaica. Unbelievable!! 1. Book Sandy Haven Resort, Negril on Tripadvisor: See 859 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #24 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We regret that you were displease with some events during your stay. Dear Valued Guest, Thank you for taking the time out to share your lovely experience. Unfortunately, these issues have resulted in the worst trip to Sandy Haven since we began visiting 5-6 years ago. The environment is lovely, I’m a sucker for intimate, quiet, luxurious settings. We look forward to your return and the opportunity to render our exceptional service. Please see our partners for more details. - See 854 traveller reviews, 793 candid photos, and great deals for Sandy Haven Resort at Tripadvisor. Almond Tree Beach Grill offers an impressive continental breakfast and lunch menu. Now £122 on Tripadvisor: Sandy Haven Resort, Negril. Understanding of parish rules and laws but confused why we were not informed before arriving. We recognize that you are a repeat guest and enjoyed your stay with us on numerous occasions previously, we regret that we fell short of your expectations on this occasion. She was clearly pre-occupied with hosting her family and friends on the property and did so at the expense of all other paying guests. Didn’t really meet sandy tho! Sandy Haven Resort, Negril: See 853 traveller reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We appreciate your continued support and look forward to the opportunity to host you and your friends on your return to Negril. Thank you for the wonderful remarks you extended to our staff who served you and your friends, we have shared your review with them. I. Dear 365Kaif: Thank you for your feedback on your recent stay at Sandy Haven Resort, we value your input and use this information as a basis for training purposes and to carry out any necessary improvements. Are any cleaning services offered at Sandy Haven Resort? The owner had family on the property the entire time and it was very easy to tell where the staff priority was. Does Sandy Haven Resort have an airport shuttle? Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveler reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. I was shocked to learn the owner is on the Board of Tourism as she seems to know absolutely nothing about customer service. Situated along the 7 Mile Beach, our guests can expect the best of the Caribbean. Thank you for the special mention of several of our hardworking and dedicated staff, I will pass your favourable comments to them. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Click here to read our COVID-19 protocols. While we were sitting and waiting for our food a party of 35 people from off property showed up for an obviously scheduled dinner. Staff very polite and professional. I am saddened by the overt disregard for our experience and hope Sandy Haven digs deep and makes adjustments to ensure that no other guests leave feeling the way that we have. Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #28 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. The sudden changes in the hours for the curfew were strictly implemented by the government and is completely out of our control, this has impacted on transportation disruptions for our hard working and dedicated staff whom, together with management and like everyone else have been trying to cope with these challenges while keeping themselves and their families safe throughout this pandemic. Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. Prices are calculated as of 21/09/2020 based on a check-in date of 04/10/2020. What are some of the property amenities at Sandy Haven Resort? Thats ok if you have staff in place to accommodate guest, which she did not. Now $120 (Was $̶3̶7̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. The Jungle Night Club, Sports Bar & Grill, Response from Owen Henry, General Manager at Sandy Haven Resort, Response from A D C, Owner at Sandy Haven Resort, Response from Antoinette Chen, Owner at Sandy Haven Resort, Response from Heather Roye, General Manager at Sandy Haven Resort. Either you are on a business trip or a vacation, there's a match right for you. My family and I have traveled to Sandy Haven for over 5 years. See Hotel Details. The family group to whom you refer are NOT related to the owner but were paying guests like yourself with two children over of 12 years of age. What a distraction for me since I was told no kids were allowed. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Sandy Haven is an upscale, 35-room resort on Negril's Seven Mile Beach. This is the version of our website addressed to speakers of English in the United States. The food was amazing! stay opened. I understand this is a boutique hotel and because there were only 8 rooms occupied when we arrived It would have been nice to have some food on. What are some restaurants close to Sandy Haven Resort? The location of the property has been the draw to Sandy Haven as customer service has always been Stay friendly but slow. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. Sandy Haven Resort is a luxury boutique resort in Negril. Book Sandy Haven Resort, Negril on Tripadvisor: See 849 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. 2. STAY AWAY when Owner Antoinette Chen is hosting family and friends! We recommend calling ahead to confirm details. We arrived on 12/30 at 2pm to be informed of a 7pm curfew where bars and restaurants would be closed. :-) maybe next time Sandy. The hotel always endevour to extend above excellent service to our valued guests which you have already expressed in your feedback. We also maintain positive ratings on bookings.com, and hotels.com. A bathrobe is provided. At no point were we asked to make earlier than expected dinner plans to avoid the staffing issue. When we arrived on the property it was after 7 pm. Norman Manley Boulevard, Negril, Westmoreland, 00000 1-866-599-6674. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. The staff has been experiencing severe challenges during the holiday season due to the stringent Government curfew restrictions which resulted in some staff member being unable to report for duty and ultimately resulted in staff shortages, however the present management, and staff inclusive of the owner stood together to deliver our best hospitality service despite this setback. Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. We had the most romantic and intimate dinner on the beach , which was truly more than we expected. Our visit was December 2020 amidst the convos pandemic...they are doing great business and keeping up with the changing times.. Really can’t wait for my next visit....I will be going back really soon! They are however, gutted by the unkind and unfounded negative comments you expressed of our supportive and very caring Managing Director. Book Sandy Haven Resort, Jamaica on Tripadvisor: See 852 traveller reviews, 895 photos, and cheap rates for Sandy Haven Resort, ranked #24 of 82 hotels in Jamaica and rated 4.5 of 5 at Tripadvisor. Yes, free parking and secured parking are available to guests. Does Sandy Haven Resort offer any business services? My family and I have frequented Sandy Haven for the past six years. Now £139 on Tripadvisor: Sandy Haven Resort, Negril. We ordered dinner for a party of 4 people at 6:50pm at the beach bar. I hope after reconciliation he received his hard earned tip! We’ll even let you know about secret offers and sales when you sign up to our emails. 2,473 were here. For the first time we came to visit over the NYE holiday and we’re surprised by the disdain demonstrated by owner Antoinette Chen. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. DO NOT visit during COVID, This was my first trip with my mom to Jamaica. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Everald's Jamaica Private Day Tours, Hotels near Sundivers Watersports & Scuba School. It was typical of her very supportive nature why she was assisting us through this challenging period even though she was on holiday with her immediate family who journeyed from far to be with her. See more questions & answers about this hotel from the Tripadvisor community. Most popular facilities 1 swimming pool Free WiFi Beachfront Airport shuttle Free parking Restaurant Tea/coffee maker in all rooms Bar Outdoors Beachfront Sun terrace Private beach area Terrace Garden Pets Review score, 8.4. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Already expressed in your feedback is extremely valuable to us, as strive! 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